Patient Experience & Capacity Insights Analyst

University of Southern California; Glendale (CA); On-site; USD 69,000 - 117,000; Full time

Job summary

USC Care Medical Group in California Glendale is seeking a Data Analyst, Patient Experience & Capacity Management to translate patient experience and capacity data into actionable insights that improve access, scheduling, and efficiency.

The role partners with clinical, operational, and administrative teams to develop dashboards, monitor KPIs, and support data-driven decisions that enhance service quality while managing demand.

Qualifications

• Requires Bachelor’s degree in a related field.
• 2 years of data analyst experience in healthcare.
• Proficient with Excel, Word, and Power BI.
• Experience with databases and statistics techniques.
• Healthcare HIM/Revenue cycle experience is a plus.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyze patient experience and capacity metrics.
• Develop dashboards and reports for leadership.
• Monitor access indicators and scheduling trends.
• Collaborate with clinics and enterprise stakeholders.
• Ensure data integrity and reporting accuracy.
• Provide training on reports and dashboards.

Skills

Analytical thinking

Problem solving

Verbal communication

Written communication

Time management

Team collaboration

Data interpretation

Education

Bachelor's Degree in related field

Master's degree preferred

Tools

Power BI

Microsoft Excel

Databases

Statistical software

Job description

USC Care Medical Group in California Glendale is seeking a Data Analyst, Patient Experience & Capacity Management to translate patient experience and capacity data into actionable insights that improve access, scheduling, and efficiency.

The role partners with clinical, operational, and administrative teams to develop dashboards, monitor KPIs, and support data-driven decisions that enhance service quality while managing demand.