Patient Experience & Capacity Insights Analyst

Keck Medicine of USC; Los Angeles (CA); On-site; USD 69,000 - 117,000; Full time

Job summary

Keck Medicine of USC is seeking a Data Analyst for the USC Care Patient Experience team in Los Angeles. The role focuses on analytics to enhance patient experience, access to care, and capacity management, delivering dashboards, reports, and actionable insights for leadership and frontline teams.

Responsibilities include analyzing experience and capacity metrics, maintaining data integrity, and collaborating with clinics to translate feedback into improvement strategies while supporting

Qualifications

• Bachelor’s degree in a related field.
• At least 2 years of experience as a business data analyst.
• At least 2 years of healthcare experience.
• Proficient with Microsoft Excel, Word, and Power BI.
• Working knowledge of databases and statistical software.
• Strong analytical thinking and problem-solving skills.
• Excellent verbal and written communication.
• Ability to manage multiple projects.
• Ability to work independently and in a team.
• Fire Life Safety Training in LA City or obtain within 30 days.

Responsibilities

• Analyze patient experience data to identify drivers and report KPIs.
• Analyze clinic capacity, access, and utilization metrics.
• Develop and maintain datasets and department reports.
• Create executive dashboards and huddle boards for frontline performance.
• Collaborate with clinic leaders to define reporting needs and present findings.

Skills

Excel

Power BI

Data analysis

Communication

Education

Bachelor's degree

Master's degree

Tools

Databases

Statistical software

Job description

Keck Medicine of USC is seeking a Data Analyst for the USC Care Patient Experience team in Los Angeles. The role focuses on analytics to enhance patient experience, access to care, and capacity management, delivering dashboards, reports, and actionable insights for leadership and frontline teams.

Responsibilities include analyzing experience and capacity metrics, maintaining data integrity, and collaborating with clinics to translate feedback into improvement strategies while supporting