Patient Experience Call Center Specialist – Orthopedics

TRIA Orthopedics; BLOOMINGTON (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

TRIA Orthopedics in Bloomington, MN seeks a Service Center Representative to manage a high volume of incoming calls, schedule appointments, send messages, and ensure patients are prepared for the next interaction with the care team.

You will follow defined scripts to handle calls accurately and professionally, protect patient confidentiality, provide excellent customer service, and support ongoing process improvements within a busy medical setting.

Qualifications

• Knowledge of handling high-volume calls with professionalism.
• Ability to follow defined scripts and processes.

Responsibilities

• Handle a high volume of incoming calls, schedule appointments, and relay messages.
• Ensure patients are prepared for the next interaction with the care team.
• Adhere to scripts to assure timely, accurate, and professional service.
• Maintain patient confidentiality and demonstrate strong customer service skills.
• Support process improvements and department changes as needed.

Skills

Critical thinking

Verbal and written communication

Customer service

Telephone etiquette

Medical terminology knowledge

Computer skills

Process adaptation

Education

Some post-secondary education

Tools

Dual monitors

Job description

TRIA Orthopedics in Bloomington, MN seeks a Service Center Representative to manage a high volume of incoming calls, schedule appointments, send messages, and ensure patients are prepared for the next interaction with the care team.

You will follow defined scripts to handle calls accurately and professionally, protect patient confidentiality, provide excellent customer service, and support ongoing process improvements within a busy medical setting.