Service Center Representative - Orthopedic Call Center

TRIA Orthopedics; BLOOMINGTON (MN); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Retirement plan

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Zusammenfassung

TRIA Orthopedics in Bloomington, MN seeks a Service Center Representative to manage a high volume of incoming calls, schedule appointments, send messages, and ensure patients are prepared for the next interaction with the care team.

You will follow defined scripts to handle calls accurately and professionally, protect patient confidentiality, provide excellent customer service, and support ongoing process improvements within a busy medical setting.

Qualifikationen

• Knowledge of handling high-volume calls with professionalism.
• Ability to follow defined scripts and processes.

Aufgaben

• Handle a high volume of incoming calls, schedule appointments, and relay messages.
• Ensure patients are prepared for the next interaction with the care team.
• Adhere to scripts to assure timely, accurate, and professional service.
• Maintain patient confidentiality and demonstrate strong customer service skills.
• Support process improvements and department changes as needed.

Kenntnisse

Critical thinking

Verbal and written communication

Customer service

Telephone etiquette

Medical terminology knowledge

Computer skills

Process adaptation

Ausbildung

Some post-secondary education

Tools

Dual monitors

Jobbeschreibung

Job Description

TRIA is looking to hire a Service Center Representative to join our orthopedic team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Job Description

TRIA is looking to hire a Service Center Representative to join our orthopedic team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The primary work of the Service Center Representative will be dedicated to managing and responding to a high volume of incoming calls. Calls are a mixture of scheduling, messaging as well as assuring the patient is prepared for the next interaction with the care team.

The employee will follow processes and procedures that support standard work including defined specific scripts that assure all calls and requests are handled in a timely, accurate and professional manner. The major focus of the Service Center is to provide the best service that supports the goal of Everyone Caring Every Day while building relationships.

In addition, employees will support areas within a medical setting with strong interpersonal skills and flexibility. Employees will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service (i.e. providing a pleasant greeting and a “I’m here to help you attitude”), complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

M-F 8:30 am to 5:00 pm

Minimum Qualifications

• Knowledge, Skills, and Abilities:
  • Critical thinking to manage the complexity of using multiple processes and applications while supporting patient safety needs and experience.
  • Ability to handle and implement frequent changes in processes and protocols.
  • Strong verbal and written communication, human relations sensitivity and strong customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and payments, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients.
    

Preferred Qualifications

• Education, Experience or Equivalent Combination:
  • Some post-secondary education preferred.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Computer skills required including using dual monitors.
  • Call Center experience a plus.
  • Some medical background preferred.
    

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!