Patient Care Coordinator

Vibrant Dentistry; Matthews (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Dental employee benefit

Uniforms

401K

Continuing education opportunities

Job summary

Vibrant Dentistry in Matthews, NC is seeking a Patient Care and Insurance Coordinator to ensure seamless care from treatment planning to insurance navigation. You will communicate clearly, manage records, and support a positive patient experience.

Responsibilities include coordinating treatment plans, verifying insurance, handling payments, and collaborating with the clinical team to maintain smooth daily operations. A customer-focused mindset and dental software proficiency are essential.

Qualifications

• 2+ years of experience in a dental setting.
• 2+ years of sales experience.
• 1+ year of customer service experience.
• Proficiency with dental practice management software (Dentrix, Eaglesoft).
• Excellent communication and organizational skills with attention to detail.

Responsibilities

• Serve as the primary point of contact for patients regarding treatment plans and insurance options.
• Assist with dental receptionist duties: answering phones, scheduling appointments, managing patient records.
• Greet patients and perform check-in/check-out.
• Present treatment plans, explaining procedures, benefits, and costs clearly.
• Coordinate patient appointments, follow-ups, and treatment schedules.
• Build strong relationships with patients to foster trust and loyalty.

Skills

Sales experience

Customer service

Dental software

Communication

Organization

Tools

Dentrix

Eaglesoft

Job description

Position Overview:

We are seeking a Patient Care and Insurance Coordinator to join our dynamic team. This role will work to ensure our patients receive seamless care from treatment planning through insurance navigation. The ideal candidate will have strong communication skills, a detail-oriented mindset, and a passion for creating positive patient experiences.

Key Responsibilities:

Patient Care Coordination:

• Serve as the primary point of contact for patients regarding their treatment plans and insurance options.
• Assists with dental receptionist duties, such as answering phones, scheduling appointments and managing patient records.
• Greets patient and performs patient check-in/check-out.
• Present treatment plans, explaining procedures, benefits, and associated costs in a clear and approachable manner.
• Coordinate patient appointments, follow-ups, and treatment schedules.
• Build strong relationships with patients to foster trust and loyalty.

Insurance Coordination:

• Verify patients’ insurance benefits and eligibility.
• Submit and track insurance claims to ensure timely processing and payment.
• Address insurance-related questions or issues, acting as a liaison between patients and insurance providers.
• Provide detailed financial counseling, including payment plans and financing options, as needed.

Administrative Duties:

• Accurately maintain patient records in the practice management software.
• Collect co-payments, deductibles, and outstanding balances from patients.
• Reconcile financial transactions and generate daily, weekly, or monthly reports.
• Collaborate with the clinical team to ensure a smooth and efficient patient experience.

Requirements:

• Warm, professional, and approachable demeanor.
• 2+ years of experience in a dental setting (preferred).
• 2+ years of sales experience.
• 1+ years of customer service experience.
• Strong understanding of dental insurance plans, benefits, and claims processes.
• Proficiency in using dental practice management software (e.g., Dentrix, Eaglesoft).
• Excellent communication and organizational skills, with attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.

Preferred Qualifications:

• Experience in both patient care and insurance coordination in dental setting.
• Strong problem-solving skills and a proactive approach to patient needs.

Pay rate will be determined by experience.

Why Join Vibrant Dentistry?

We are more than a practice. We are a community passionate about transforming lives through exceptional dental care. If you are driven by making a difference and want to grow in a supportive, patient-focused environment, we’d love to hear from you.

We offer a number of employee benefits including:

• Paid time off
• Paid holidays
• Dental employee benefit
• Uniforms
• 401K
• Continuing education opportunities among others