Patient Experience Associate - Carolina Park

Sweetgrasspharmacyandcompounding; Carolina (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

A community pharmacy in Puerto Rico is seeking a Patient Experience Associate. This role focuses on creating a welcoming environment for patients, processing transactions, and connecting them with pharmacists. Ideal candidates should be energetic, people-oriented, and ready for a dynamic work atmosphere. This position offers a unique opportunity for growth within the pharmacy sector, serving as a launchpad for future roles in various pharmacy-related fields.

Qualifications

• Energetic demeanor, especially during busy hours.
• Ability to connect with patients and understand their needs.
• Flexibility and willingness to adapt to changing situations.

Responsibilities

• Greet patients warmly to create a welcoming atmosphere.
• Process transactions accurately and efficiently.
• Maintain cleanliness and organization of the retail area.
• Familiarize yourself with wellness products.
• Refer patients to pharmacists for medication inquiries.
• Manage tasks across the front counter and drive-through.

Skills

Energetic and upbeat

People skills

Flexibility

Retail experience

Job description

The Opportunity:

If you're looking to make a meaningful career move—or start one from scratch—this is your moment. At Sweetgrass Pharmacy and Compounding, we’re not your typical pharmacy. We're a place where energy meets empathy, where your first step in the medical field can open doors to roles in lab tech, shipping, production, or data entry. This isn't just a cashier job—this is a launchpad.

Why We Call It Patient Experience Associate:

You're not just scanning items. You're the first person our patients meet—and that moment matters. Whether you're guiding someone through their prescription pickup or introducing them to something new in our retail space, your impact is felt immediately.

What You’ll Do:

• Greet patients like they’re walking into the most welcoming pharmacy in town—because they are.
• Process transactions with accuracy and a smile.
• Keep our front retail area clean, organized, and stocked.
• Learn our wellness products so you can speak to them confidently.
• Connect patients with pharmacists for any specific medication questions.
• Jump between the front counter and drive-through with ease.

Requirements

• Energetic and upbeat—even on Monday mornings.
• A people-person who listens, learns, and responds with care.
• Flexible and fast on your feet (this job keeps you moving!).
• Motivated to grow and ready to explore where this role could take you.