Patient Experience Analytics Manager

Mercy; Washington (MO); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Tuition support

Matched retirement plans

Paid time off

Job summary

Mercy Hospital Washington is seeking a Manager of Patient Experience Analytics & Insights to lead analytics, CAHPS survey administration, healthcare reporting, and data-driven performance improvements.

You will transform patient feedback into actionable insights that improve outcomes for patients, caregivers, providers, and communities, while mentoring a high-performing analytics team.

Qualifications

• Bachelor's degree in a relevant field.
• Experience leading analytics teams and large projects.
• Experience with CAHPS, patient experience metrics, and healthcare reporting.

Responsibilities

• Lead analytics for CAHPS, patient satisfaction, loyalty, and experience data.
• Develop executive dashboards, scorecards, and reports.
• Oversee patient experience measurement programs and CAHPS surveys.
• Mentor and develop a high-performing analytics team.

Skills

Analytical leadership

Healthcare analytics

Data management

Quality improvement

Business intelligence

Statistical analysis

Reporting

Executive communication

Education

Bachelor's Degree in Healthcare Administration/Business/Data Analytics

Tools

Qlik

Qualtrics

Tableau

SAP PRC

EasyView

NRC

Qventus

Job description

Mercy Hospital Washington is seeking a Manager of Patient Experience Analytics & Insights to lead analytics, CAHPS survey administration, healthcare reporting, and data-driven performance improvements.

You will transform patient feedback into actionable insights that improve outcomes for patients, caregivers, providers, and communities, while mentoring a high-performing analytics team.