Patient Experience Ambassador & Trainer

Xanitos Inc; Wyoming (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

Life, accident, and disability

401K Retirement Plans

Paid Time off

Job summary

Xanitos, Inc. is hiring a Full-Time Environmental Services Patient Ambassador/Trainer for the 1st shift at University of Michigan Health West Hospital in Wyoming, Michigan.

The role focuses on greeting patients, educating on EVS and Patient Transportation services, training staff, and improving patient experience. Responsibilities include supervising hospitality programs, collecting feedback via surveys, and collaborating with multiple departments to meet 85% Press-Ganey targets.

Qualifications

• Ability to communicate effectively in written format and oral presentations.
• Ability to multi‑tasks and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Post-Offer Medical, Background Screening and Drug Test required.
• High school diploma or GED; or equivalent required.

Responsibilities

• Greets/meets patients as admitted each day and during stay.
• Educates patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service.
• Trains new hires in Environmental Services and Patient Transportation job duties.
• Identifies opportunities to improve inpatient experience.
• Works collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches.”
• Dispatches concerns regarding other department services to appropriate personnel.
• Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
• Connects with each patient prior to discharge to ensure stay was fully satisfying. Provides each patient a business card.
• Provides supportive, caring, attention to patients who complain about EVS.
• Relates in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
• Completes the required amount of Patient Satisfaction surveys for both Environmental and Patient Transportation services.
• Implements and administers any special patient focus programs. Obtains materials, arranges distribution.
• Orders, receives, and arranges distribution of tent cards.
• Organizes “morning policing” and evening “turndown” service into meaningful CLEAN & INTERACT programs. Maintains tight control over quality of these programs.
• Arranges and administers post-discharge mailing program. Obtains materials/cards.Serves as additional “uniform monitors” to ensure that all public and patient area staff is in hotel-style uniforms.
• Creatively develops and implements programs designed to reach and exceed 85% on the Press‑Ganey Surveys.
• Designs special hospitality initiatives/campaigns to include buttons, posters, balloons, special events, etc.

Skills

Communication

Multitasking

Organization

Initiative

Leadership

Education

High school diploma or GED

Job description

Xanitos, Inc. is hiring a Full-Time Environmental Services Patient Ambassador/Trainer for the 1st shift at University of Michigan Health West Hospital in Wyoming, Michigan.

The role focuses on greeting patients, educating on EVS and Patient Transportation services, training staff, and improving patient experience. Responsibilities include supervising hospitality programs, collecting feedback via surveys, and collaborating with multiple departments to meet 85% Press-Ganey targets.