Patient Experience Ambassador (PRN)

Medical City Healthcare; McKinney (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan with company match

Tuition and certification support

Paid time off and disability coverage

Fertility and family building benefits

Job summary

Medical City McKinney is hiring a PRN Patient Support Ambassador to deliver trays, explain procedures to new patients, and resolve guest concerns with a focus on safety and teamwork.

The role requires strong customer service experience and a Food Handlers Permit obtained within 30 days of start date. Training will cover AM/PM duties and infection control policies, in a hospital setting.

Qualifications

• Minimum of 2 years customer service experience in a restaurant, hotel, hospital or concierge/guest services preferred.
• Food Handlers Permit must be obtained within 30 days of employment start date.

Responsibilities

• Provide timely tray delivery service to all assigned patients on their units.
• Explain FANS procedures to new patients.
• Actively resolve customer and/or guest concerns in a timely manner.
• Follow established safety and infection control policies and procedures.
• Communicate with nurses and dietitians and other healthcare team members.
• Effectively train new Hosts/Hostesses on AM and PM duties.

Skills

Customer service

Education

Food Handlers Permit

Job description

Medical City McKinney is hiring a PRN Patient Support Ambassador to deliver trays, explain procedures to new patients, and resolve guest concerns with a focus on safety and teamwork.

The role requires strong customer service experience and a Food Handlers Permit obtained within 30 days of start date. Training will cover AM/PM duties and infection control policies, in a hospital setting.