Patient Experience Advocate – Urgent Care

CRH Healthcare; Brunswick (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job Training

Employee flat-rate medical services at

Medical, Dental, Vision Insurance

401(K) Match

Flexible Work Schedules

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Growth Opportunities

Annual Merit Increases

Employee Referral Bonuses

Job summary

CRH Healthcare seeks a Patient Services Representative (PSR) for its Peachtree Immediate Care clinics in Georgia. The role focuses on greeting patients, checking in, verifying insurance, collecting copays, and coordinating with clinical staff to ensure a smooth patient experience.

The PSR will handle phone inquiries, maintain a clean waiting area, assist patients with ambulatory needs, and perform necessary clerical tasks. A high school diploma and front desk experience are preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of reception/front desk experience.
• Healthcare outpatient customer service preferred.
• Ability to work up to 12-hour shifts during the week or weekend as needed.
• Ability to escort or transport patients by wheelchair or stretcher when needed.
• Detail-oriented with excellent interpersonal communication skills.
• Basic computer skills including familiarity with electronic medical records.
• Types 25 words per minute.

Responsibilities

• Promptly greet patients and visitors in the waiting area in a friendly and helpful manner.
• Check in patients, verify insurances, update necessary patient information in the system, and collect copay.
• Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers.
• Promptly answer incoming phone calls.
• Maintain a neat and orderly waiting room.
• Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking.
• Responsible for opening and closing clinic procedures and reporting.
• Perform additional clerical duties as necessary.

Skills

Customer service

Communication

Attention to detail

Typing 25 words per minute

Basic computer skills

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR software

Job description

CRH Healthcare seeks a Patient Services Representative (PSR) for its Peachtree Immediate Care clinics in Georgia. The role focuses on greeting patients, checking in, verifying insurance, collecting copays, and coordinating with clinical staff to ensure a smooth patient experience.

The PSR will handle phone inquiries, maintain a clean waiting area, assist patients with ambulatory needs, and perform necessary clerical tasks. A high school diploma and front desk experience are preferred.