SERVICE EXCELLENCE SPECIALIST

COOPER PEDIATRICS; Camden, Northern (NJ, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Professional development

Job summary

Cooper University Health Care in Camden, NJ seeks a Service Excellence Specialist to enhance patient comfort and address non-clinical needs during hospital stays. You will perform Comfort Rounds, engage with patients twice daily, and coordinate services to ensure comfort and satisfaction throughout the stay.

The role emphasizes timely, compassionate attention, with focus on improving overall patient experience and non-clinical support.

Qualifications

• Minimum 2 years in a patient-facing or hospitality-oriented role.
• Ability to communicate clearly with patients and families.
• Strong bedside manner and problem-solving skills.

Responsibilities

• Conduct Comfort Rounds to assess patient needs.
• Address comfort concerns and coordinate non-clinical services.
• Ensure patients are attended to promptly and with compassion during hospital stays.

Skills

Customer service

Communication

Empathy

Education

High School Diploma

Bachelor's Degree Preferred

Job description

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner.

Experience Required

• 2 years required

Education Requirements

• High School Diploma
• Bachelor's Degree Preferred