Patient Experience Advocate for Grievance Resolution

Premier Orthopaedics; King of Prussia (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Premier Orthopaedics is seeking a dedicated Patient Advocate to manage patient complaints and grievances from intake to final resolution. You will be the primary point of contact, ensuring timely, professional, and compassionate communication, while coordinating with Compliance, Risk Management, and clinical staff to address concerns in a compliant manner.

The role requires investigating concerns, documenting findings, and preparing case summaries for leadership review.

Qualifications

• Degree in Healthcare Administration, Nursing, Business Administration, Communications, Public Health, or a related field preferred but not required.

Responsibilities

• Serve as primary contact for patient complaints and grievances.
• Investigate concerns by interviewing patients, physicians, managers, and staff.
• Coordinate with Compliance, Risk Management, and leadership to resolve issues.
• Draft written determinations and communicate outcomes to patients.
• Maintain documentation and ensure timely responses within policy timeframes.
• Monitor trends and prepare reports for leadership to drive improvements.

Skills

Communication

Customer service

Conflict de-escalation

Investigation

Written communication

Organization

Time management

Problem solving

Collaboration

Professionalism

Confidentiality

Education

Healthcare Administration / Nursing / Business Admin / Communications / Public Health degree

Tools

MS Office

EMR systems

Job description

Premier Orthopaedics is seeking a dedicated Patient Advocate to manage patient complaints and grievances from intake to final resolution. You will be the primary point of contact, ensuring timely, professional, and compassionate communication, while coordinating with Compliance, Risk Management, and clinical staff to address concerns in a compliant manner.

The role requires investigating concerns, documenting findings, and preparing case summaries for leadership review.