Patient Experience Advocate - Per Diem

University of Miami; Miami (FL); On-site; USD 30,000 - 47,000; Part time

Benefits offered by this job

Comprehensive benefits package

Competitive salary

Tuition remission

Job summary

A prominent educational institution in Miami is seeking a Patient Experience Specialist, Per Diem. In this role, you'll bridge between patients and the health system, addressing patient concerns and ensuring satisfaction. Essential functions include providing support, resolving complaints, and fostering a healing environment. Ideal candidates possess strong communication skills, conflict resolution capability, and a relevant bachelor's degree. The position offers flexibility and requires part-time availability with a temporary status.

Qualifications

• Minimum three years of relevant experience preferred.
• Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Provide service excellence support to all patients.
• Perform daily rounds on patients, collecting accurate documentation.
• Assist with recognizing and resolving patient concerns.

Skills

Attention to detail

Interpersonal relationships

Conflict resolution

Active listening

Education

Bachelor’s Degree in relevant field

Tools

Microsoft Office

Job description

A prominent educational institution in Miami is seeking a Patient Experience Specialist, Per Diem. In this role, you'll bridge between patients and the health system, addressing patient concerns and ensuring satisfaction. Essential functions include providing support, resolving complaints, and fostering a healing environment. Ideal candidates possess strong communication skills, conflict resolution capability, and a relevant bachelor's degree. The position offers flexibility and requires part-time availability with a temporary status.