Patient Experience Advocate - Part-Time

AdventHealth; Shawnee (KS); On-site; USD 29,000 - 54,000; Part time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Plan

Parental Leave

Job summary

AdventHealth in Shawnee Mission, KS is seeking a Part-time Patient Advocate to help patients and families navigate the healthcare system. You will provide resources, support, and excellent customer service while coordinating with nursing staff to address concerns.

Key duties include handling complaints and grievances per CMS rules, serving on Patient Rights and Satisfaction committees, and documenting issues with HIPAA-compliant records.

Qualifications

• High school diploma or GED required.
• 1+ year in healthcare or 2 years in customer service.
• Strong written and spoken English; ability to read medical terminology.
• Ability to handle sensitive information per HIPAA.

Responsibilities

• Provide support and resources to patients and families.
• Assist with navigating hospital services and reducing barriers.
• Document complaints and track trends for service improvements.
• Collaborate with nursing and administrative staff to resolve issues.

Skills

Customer service

Communication skills

English proficiency

Empathy

HIPAA awareness

Microsoft Office

EMR navigation

Education

High School Grad or Equiv

Tools

EMR systems

Microsoft Office

Job description

AdventHealth in Shawnee Mission, KS is seeking a Part-time Patient Advocate to help patients and families navigate the healthcare system. You will provide resources, support, and excellent customer service while coordinating with nursing staff to address concerns.

Key duties include handling complaints and grievances per CMS rules, serving on Patient Rights and Satisfaction committees, and documenting issues with HIPAA-compliant records.