Patient Experience Advocate II

AltaMed Health Services Corp; Commerce (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Job summary

AltaMed Health Services Corp. is seeking a Patient Services Advocate to welcome patients and manage front office needs, ensuring a positive, compassionate experience.

You will support the care team with clear communication and problem-solving, while helping patients understand procedures and expectations. The role emphasizes strong customer service, bilingual abilities, and professionalism, with a commitment to serving diverse communities across California.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience in customer service, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.

Responsibilities

• Greet and assist patients, creating a positive front office experience.
• Serve as a member of the care team by assisting in patient-focused care and communicating effectively.
• Demonstrate compassion, problem-solving, and professionalism in daily interactions.

Skills

Customer service

Communication skills

Bilingual capabilities

Education

High School diploma

Job description

AltaMed Health Services Corp. is seeking a Patient Services Advocate to welcome patients and manage front office needs, ensuring a positive, compassionate experience.

You will support the care team with clear communication and problem-solving, while helping patients understand procedures and expectations. The role emphasizes strong customer service, bilingual abilities, and professionalism, with a commitment to serving diverse communities across California.