Patient Experience Advocate I - Full-Time

University of Miami; Miami (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

A leading educational institution in Miami is looking for a Patient Experience Specialist to enhance patient support and communication. This role involves managing patient feedback, ensuring positive experiences, and collaborating with health system staff. The ideal candidate will have at least 3 years of relevant experience and a Bachelor’s degree in a related field. The position offers a full-time contract with competitive compensation and comprehensive benefits.

Qualifications

• Bachelor’s Degree in relevant field preferred.
• Minimum 3 years of relevant experience.
• Ability to maintain effective interpersonal relationships.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide service excellence support to all patients and families.
• Perform daily rounds and document patient feedback accurately.
• Act as a liaison for patients addressing their questions.
• Utilize active listening to assist patients in obtaining resolutions.

Skills

Interpersonal relationships

Attention to detail

Conflict resolution

Active listening

Computer software proficiency

Education

Bachelor’s Degree in relevant field

Tools

Microsoft Office

Job description

A leading educational institution in Miami is looking for a Patient Experience Specialist to enhance patient support and communication. This role involves managing patient feedback, ensuring positive experiences, and collaborating with health system staff. The ideal candidate will have at least 3 years of relevant experience and a Bachelor’s degree in a related field. The position offers a full-time contract with competitive compensation and comprehensive benefits.