Patient Experience Advocate & Front Desk Champion

Yale NewHaven Health; New Haven (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health in New Haven, CT, is seeking a Patient Experience Ambassador to warmly welcome patients and visitors, help locate appointment information, and maintain clean, safe entry areas. You will provide directions, escort or transport when needed, and reinforce visitor policies across main entrances and outpatient locations.

Responsibilities include triaging difficult situations, escalating as necessary, and partnering with hospital teams to recover service experiences and keep the

Qualifications

• Minimum of 1 year of experience in healthcare or customer service.
• Strong customer service and communication skills.
• Ability to handle sensitive issues with minimal supervision.

Responsibilities

• Welcoming and assisting patients, families, and visitors at hospital entrances.
• Provide directory, escort and transport services as needed.
• Maintain lobby areas, provide information and guidance on local services.
• Cross-cover between campuses as needed.

Skills

Customer service

Communication skills

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Associate degree in hospitality or related field (preferred)

Job description

Yale New Haven Health in New Haven, CT, is seeking a Patient Experience Ambassador to warmly welcome patients and visitors, help locate appointment information, and maintain clean, safe entry areas. You will provide directions, escort or transport when needed, and reinforce visitor policies across main entrances and outpatient locations.

Responsibilities include triaging difficult situations, escalating as necessary, and partnering with hospital teams to recover service experiences and keep the