Patient Experience Advocate

Yale New Haven Health; Bridgeport (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Bridgeport Hospital, part of Yale New Haven Health, seeks a Patient Experience Ambassador to greet patients and visitors at main entrances, provide information, and help maintain a welcoming, safe, and clean environment.

Qualifications include a high school diploma (associate degree preferred), bilingual English/Spanish, strong communication and customer service skills, and the ability to assist with mobility and basic crowd management.

Qualifications

• High school diploma required.
• Associate degree preferred.
• Bilingual English and Spanish preferred.

Responsibilities

• Greet patients, families and visitors at main entrances and provide information.
• Oversee entry waiting areas, maintain a clean, safe, and welcoming environment.
• Triage and escalate difficult situations to supporting departments as needed.
• Provide patient appointment information and assist with service recovery as necessary.

Job description

Bridgeport Hospital, part of Yale New Haven Health, seeks a Patient Experience Ambassador to greet patients and visitors at main entrances, provide information, and help maintain a welcoming, safe, and clean environment.

Qualifications include a high school diploma (associate degree preferred), bilingual English/Spanish, strong communication and customer service skills, and the ability to assist with mobility and basic crowd management.