Patient Experience Advocate - Day Shifts

The Ohio State University; Columbus (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Representative - Days to support families and visitors with information, visitation, and emotional support in the East Hospital. The role focuses on empathetic communication, service recovery, and collaboration with volunteers and other OSUWMC services.

Responsibilities include responding to concerns, promoting patient relations and Service Plus skills, and helping coordinate programs that improve patient and family

Qualifications

• Experience equivalent to 1 year of full-time employment in a clinical or critical care area role.
• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.

Responsibilities

• Respond to family and visitor concerns through empathetic verbal communication.
• Provide proactive customer service interventions by anticipating needs and feelings of families and visitors.
• Coordinate with volunteers and OSUWMC services to support information, visitation, and emotional/spiritual support.
• Promote positive patient relations and Service Plus behaviors in waiting areas/units.

Skills

Customer service

Interpersonal skills

Conflict resolution

Problem solving

Verbal communication

Education

Bachelor's degree in healthcare-related field

Job description

The Ohio State University Wexner Medical Center is seeking a Patient Representative - Days to support families and visitors with information, visitation, and emotional support in the East Hospital. The role focuses on empathetic communication, service recovery, and collaboration with volunteers and other OSUWMC services.

Responsibilities include responding to concerns, promoting patient relations and Service Plus skills, and helping coordinate programs that improve patient and family