Patient Representative - Days

The Ohio State University; Columbus (OH); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

The Ohio State University Wexner Medical Center is seeking a Patient Representative - Days to support families and visitors with information, visitation, and emotional support in the East Hospital. The role focuses on empathetic communication, service recovery, and collaboration with volunteers and other OSUWMC services.

Responsibilities include responding to concerns, promoting patient relations and Service Plus skills, and helping coordinate programs that improve patient and family

Competenze

• Experience equivalent to 1 year of full-time employment in a clinical or critical care area role.
• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.

Mansioni

• Respond to family and visitor concerns through empathetic verbal communication.
• Provide proactive customer service interventions by anticipating needs and feelings of families and visitors.
• Coordinate with volunteers and OSUWMC services to support information, visitation, and emotional/spiritual support.
• Promote positive patient relations and Service Plus behaviors in waiting areas/units.

Conoscenze

Customer service

Interpersonal skills

Conflict resolution

Problem solving

Verbal communication

Formazione

Bachelor's degree in healthcare-related field

Descrizione del lavoro

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Job Title: Patient Representative - Days Department: East | Patient Experience

Scope of Position

The Ohio State University Wexner Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the waiting areas/units so that optimal quality and communication can be achieved. This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors and Service Plus skills.

Position Summary

Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUWMC services, the Patient Representative ensures family and visitor needs for information, visitation, physical comfort, and emotional and spiritual support. The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills. This employee provides proactive customer service interventions by anticipating the needs and feelings of families and visitors. The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches. Effective and timely communication

Qualifications

Experience equivalent to 1 year of full-time employment in a clinical or critical care area role. Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization. Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.

Preferred

Bachelors degree in a healthcare-related field, communication, social science, or related field.

Additional Information: Location: East Hospital - Tower (0397). Position Type: Regular. Scheduled Hours: 40. Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.