Night Patient Experience Advocate

Ohio State University; United States; Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

Paid time off

Retirement plan

Résumé du poste

The Ohio State University Medical Center is seeking a Patient Representative to assist families and visitors in University Hospital's Information Desks during Wed-Sat nights. You will share non-clinical information, answer questions, and coordinate with other services to promote courteous, patient-centered care.

In this role you will demonstrate empathy, effective communication, and problem-solving skills while providing a welcoming environment, rounding with staff, and supporting patient and

Qualifications

• Strong communication with families and visitors.
• Empathetic approach to concerns and questions.
• Ability to de-escalate conflicts and provide service recovery.

Responsabilités

• Respond to family and visitor concerns with empathy and clear information.
• Provide non-clinical information and directions in public spaces.
• Collaborate with OSU departments to coordinate services and updates.

Connaissances

Communication skills

Empathy

Conflict resolution

Customer service

Formation

High School diploma or GED

Description du poste

The Ohio State University Medical Center is seeking a Patient Representative to assist families and visitors in University Hospital's Information Desks during Wed-Sat nights. You will share non-clinical information, answer questions, and coordinate with other services to promote courteous, patient-centered care.

In this role you will demonstrate empathy, effective communication, and problem-solving skills while providing a welcoming environment, rounding with staff, and supporting patient and