Patient & Family Support Advocate

Ohio State University; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Patient Representative to support families and visitors in the lobby and public spaces. You will provide information, emotional support, and non-clinical guidance to promote positive patient relations and satisfaction.

Responsibilities include responding to concerns with empathy, performing rounds to anticipate needs, and coordinating updates for families and visitors while collaborating with OSUMC services and volunteers.

Qualifications

• High School diploma or GED is required.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• Provide information, visitation, and emotional support to families and visitors.
• Respond to family and visitor concerns with empathetic communication.
• Proactively assist with customer service interventions and service recovery.
• Assist with rounds and facilitate updates to families and visitors.

Education

High School diploma or GED

Job description

The Ohio State University Medical Center is seeking a Patient Representative to support families and visitors in the lobby and public spaces. You will provide information, emotional support, and non-clinical guidance to promote positive patient relations and satisfaction.

Responsibilities include responding to concerns with empathy, performing rounds to anticipate needs, and coordinating updates for families and visitors while collaborating with OSUMC services and volunteers.