Night Patient Experience Advocate (Wed–Sat)

The Ohio State University; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Job summary

The Ohio State University is seeking a Patient Representative for the University Hospital - Rhodes Hall. The role focuses on providing information, visitation support, and emotional comfort to families and visitors in a non-clinical capacity in a busy lobby setting.

Shifts run Wednesday through Saturday, 8:00 PM to 6:30 AM, totaling 40 scheduled hours. A high school diploma or GED is required, with 1 year of relevant experience, and 2–4 years preferred for stronger candidates.

Qualifications

• High School diploma or GED required. Certification or vocational training may be preferred.
• 1 year of relevant experience required; 2–4 years preferred.

Responsibilities

• Provide information, visitation, physical comfort, and emotional support to families and visitors.
• Respond to family and visitor concerns with empathetic verbal communication and diplomacy.
• Coordinate updates and facilitate communication for families and visitors; assist with service recovery.

Skills

Empathy

Communication

Conflict management

Service recovery

Education

High School diploma or GED

Certification or vocational training may be preferred

Job description

The Ohio State University is seeking a Patient Representative for the University Hospital - Rhodes Hall. The role focuses on providing information, visitation support, and emotional comfort to families and visitors in a non-clinical capacity in a busy lobby setting.

Shifts run Wednesday through Saturday, 8:00 PM to 6:30 AM, totaling 40 scheduled hours. A high school diploma or GED is required, with 1 year of relevant experience, and 2–4 years preferred for stronger candidates.