Patient & Family Experience Advocate

Ohio State University; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Patient and Family Relations Coordinator to support families and visitors with information, comfort, and compassionate service in public spaces. The role emphasizes empathetic communication, proactive customer service, and coordination with the Patient Experience team to enhance family satisfaction.

Responsibilities include facilitating information sharing, responding to concerns, and collaborating with volunteers and OSU services to ensure

Qualifications

• High School diploma or GED required.
• 1 year of relevant experience required; 2-4 years preferred.

Responsibilities

• Provide family support, education and information in public spaces to promote patient/family satisfaction.
• Mediate issues and support implementation of programs and services for positive patient relations.
• Communicate proactively with families, perform regular rounding, and coordinate updates and notices to visitors.

Skills

Customer service

Empathetic communication

Conflict management

Public information

Education

High School diploma or GED

Job description

The Ohio State University Medical Center is seeking a Patient and Family Relations Coordinator to support families and visitors with information, comfort, and compassionate service in public spaces. The role emphasizes empathetic communication, proactive customer service, and coordination with the Patient Experience team to enhance family satisfaction.

Responsibilities include facilitating information sharing, responding to concerns, and collaborating with volunteers and OSU services to ensure