Patient Experience Advocate & Compliance Liaison

Inova Health System; Virginia; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement matching 5%

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support

Paid time off and parental leave

Job summary

Inova Alexandria Hospital is seeking a Patient Relations Specialist to ensure positive patient and family interactions. This full-time role, Monday-Friday, 9:00 a.m. - 5:30 p.m., serves as liaison and advocate, resolving concerns and guiding patients through the care system.

The position emphasizes ADA compliance, continuous learning, and high-quality service. Notary certification within 3 months is preferred, with opportunities to support patient experience improvements.

Qualifications

• Two years of healthcare or related customer service experience.
• Certified Notary Public within 3 months of hire.

Responsibilities

• Act as primary contact for patients and families, addressing inquiries promptly.
• Provide clear verbal and written communication about rights and accommodations.
• Assist team members in communicating policies within the Inova system.
• Explain clinical information in understandable terms to patients and families.
• Investigate complaints and coordinate resolutions with leadership.
• Monitor feedback and relay insights to leadership to improve experiences.
• Provide notary services for patients and families.
• Educate patients about resources and assist with navigating the system.
• Support policy development and CMS guideline compliance.
• Maintain confidentiality and detailed records of complaints.

Skills

Customer service

Healthcare experience

Education

Bachelor's degree

Job description

Inova Alexandria Hospital is seeking a Patient Relations Specialist to ensure positive patient and family interactions. This full-time role, Monday-Friday, 9:00 a.m. - 5:30 p.m., serves as liaison and advocate, resolving concerns and guiding patients through the care system.

The position emphasizes ADA compliance, continuous learning, and high-quality service. Notary certification within 3 months is preferred, with opportunities to support patient experience improvements.