Patient Experience Advocate

Inova; Fairfax (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Job summary

Inova Alexandria Hospital is seeking a dedicated Patient Relations Specialist to join our team. This Full-Time role operates Monday through Friday, 9:00 a.m.

to 5:30 p.m., serving as the primary liaison between patients, families, and hospital teams to resolve concerns and ensure a positive experience. You will advocate for patients, manage complaints, provide information about rights and accommodations under ADA, maintain confidential records, and collaborate with nursing, medical staff,

Qualifications

• Two years of healthcare or related customer service experience.
• Certified Notary Public within 3 months of hire.

Responsibilities

• Act as the primary point of contact for patients and families, addressing inquiries and concerns promptly and professionally.
• Provide clear and empathetic verbal and written communication about patients' rights and available accommodations.
• Assist team members in communicating policies within the Inova system.
• Support healthcare team by translating clinical information into lay language for patients and families.
• Conduct thorough investigations of complaints and grievances with leadership through chart reviews.
• Collaborate with care teams to resolve issues while maintaining respectful communication.
• Facilitate meetings between patients, families, and providers for constructive resolutions.
• Maintain confidentiality and detailed records of complaints and resolutions.
• Educate patients on resources, services, and ADA requirements; promote inclusivity and accessible communication.

Skills

Customer service

Communication

Notary certification

Education

Bachelor's Degree

Job description

Inova Alexandria Hospital is seeking a dedicated Patient Relations Specialist to join our team. This Full-Time role operates Monday through Friday, 9:00 a.m.

to 5:30 p.m., serving as the primary liaison between patients, families, and hospital teams to resolve concerns and ensure a positive experience. You will advocate for patients, manage complaints, provide information about rights and accommodations under ADA, maintain confidential records, and collaborate with nursing, medical staff,