Patient Experience Advocate

Inova; Falls Church (VA); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match 5%

Education assistance up to $5,250/year

Student loan repayment up to $10,000

Mental health support (25 sessions per

Job summary

Inova Fairfax East is seeking a dedicated Patient Relations Specialist to join our team. This full-time role on Monday–Friday focuses on resolving patient concerns and serving as a liaison between patients and care teams, ensuring empathy and compliance with regulations.

The position emphasizes delivering excellent customer service, protecting patient privacy, and collaborating with multiple departments to enhance the patient experience and safety standards.

Qualifications

• Two years of healthcare experience.
• Bachelor's Degree required.
• Certification: Certified Notary within 3 months of hire.

Responsibilities

• Serve as primary point of contact for patients and families, addressing inquiries promptly and professionally.
• Provide clear and empathetic verbal and written communication to patients about rights and responsibilities.
• Investigate and mediate complaints and grievances with leadership support.
• Monitor feedback and report trends to enhance patient satisfaction and overall experience.
• Educate patients about available resources and assist navigation of the healthcare system.
• Assist in policy development and ensure compliance with healthcare regulations and privacy.

Skills

Healthcare experience

Customer service

Education

Bachelor's Degree

Job description

Inova Fairfax East is seeking a dedicated Patient Relations Specialist to join our team. This full-time role on Monday–Friday focuses on resolving patient concerns and serving as a liaison between patients and care teams, ensuring empathy and compliance with regulations.

The position emphasizes delivering excellent customer service, protecting patient privacy, and collaborating with multiple departments to enhance the patient experience and safety standards.