Patient Experience Liaison-Ascension

FMOLHS Career Portal; Gonzales (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

FMOLHS Career Portal is seeking a Patient Experience Liaison to address complex patient concerns in Gonzales, Louisiana. This role will collaborate closely with patients, families, and staff to improve the patient experience through high-impact service recovery and system-level enhancements.

The successful candidate will operate autonomously, focusing on grievance investigations and trend identification, ensuring that patient feedback leads to meaningful improvements. If you're skilled in managing complex situations and enhancing patient trust, this position is for you.

Qualifications

• Experience in patient care or healthcare environments.
• Strong interpersonal and communication skills.
• Ability to handle complex patient issues.

Responsibilities

• Address complex patient experience concerns.
• Lead service recovery initiatives.
• Support system-level improvements in patient experience.

Job description

The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and supporting system level improvement across the Baton Rouge Market. Operating with a high degree of autonomy, this role serves as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution.

Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance investigations, trend identification, and improvement accountability, translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes.