Patient Experience Advocate

Virginia Mason Franciscan Health; Seattle (WA); On-site; USD 36,000 - 61,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Relations Specialist to serve as the primary liaison among patients, families, and providers, addressing concerns and ensuring a compassionate experience. You will listen to feedback, investigate issues, and facilitate timely resolutions while upholding patient rights and policies.

The role requires exceptional interpersonal and conflict resolution skills, effective communication, and empathy to foster trust and enhance the patient experience

Qualifications

• Bachelor's degree or five years of related job experience in lieu of degree (as stated).
• Minimum of three years of risk management, patient safety or related experience.
• Two years of supervising employees or vendors.

Responsibilities

• Addresses patient concerns by interviewing patients or representatives and staff, investigating and resolving complaints.
• Responds to patient and family grievances; acts as intermediary for clear communication and timely responses.
• Collaborates with Patient Safety to identify liability risks and resolve missing property claims.
• Generates reports on complaints and grievances and suggests improvements.

Skills

Interpersonal skills

Conflict resolution

Communication

Empathy

Education

Bachelor's degree or equivalent experience

Job description

Virginia Mason Franciscan Health seeks a Patient Relations Specialist to serve as the primary liaison among patients, families, and providers, addressing concerns and ensuring a compassionate experience. You will listen to feedback, investigate issues, and facilitate timely resolutions while upholding patient rights and policies.

The role requires exceptional interpersonal and conflict resolution skills, effective communication, and empathy to foster trust and enhance the patient experience