Patient Experience Advocate - Elevating Care & Resolution

Universal Hospital Services Inc.; Sacramento (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Sierra Vista Hospital is seeking a Patient Advocate to support patient-centered care in a behavioral health environment. The role involves investigating and resolving complaints, documenting actions, and reporting to leadership to improve patient experiences.

Responsibilities include facilitating service-excellence programs, supporting patient-relations initiatives, and acting as a liaison among patients, families, and hospital departments.

Qualifications

• Education: High school diploma or equivalent; preference for Bachelor’s degree in a related discipline.
• Experience: Minimum of 1 year in a health care environment, preference for behavioral health.
• Certifications: Verbal de-escalation certification (CPI or equivalent) required.
• Knowledge: CMS and TJC requirements for managing complaints and grievances; understanding patient satisfaction surveys and related metrics.

Responsibilities

• Investigate, resolve, document, and report patient and visitor complaints and grievances to leadership and staff.
• Develop and participate in customer service and patient-relations initiatives.
• Serve as liaison between patients, families and hospital departments to address concerns promptly.
• Maintain thorough documentation and reporting of complaints, grievances, and resolutions.

Skills

Communication skills

Customer service

Verbal de-escalation

Documentation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Sierra Vista Hospital is seeking a Patient Advocate to support patient-centered care in a behavioral health environment. The role involves investigating and resolving complaints, documenting actions, and reporting to leadership to improve patient experiences.

Responsibilities include facilitating service-excellence programs, supporting patient-relations initiatives, and acting as a liaison among patients, families, and hospital departments.