Patient Advocate - Patient Relations

Direct Jobs; Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Direct Jobs is seeking a Patient Advocate to ensure dignity and respect for patients and families in the hospital, addressing needs and providing outstanding customer service. The role includes rounds on inpatient floors and the ED to support patient experiences and coordinate with clinical teams.

Responsibilities include listening to concerns, documenting issues, coordinating with Case Management for Living Wills/POA, and ensuring timely follow-up. Multiple shifts, full-time position.

Qualifications

• Five years experience in a medical environment.
• Excellent human relations and oral, written and listening skills required.
• Knowledge of roles of each hospital department.
• Excellent patient, family and community interaction skills.
• Bilingual skills preferred.

Responsibilities

• Available to patients and families to listen and provide assurance for outstanding customer service.
• Communicates concerns to licensed medical professionals to resolve patient needs.
• Documents patient complaints and follows up with Managers and Directors.
• Interfaces with departments for patient needs (financial, security, lost articles).
• Rounds on inpatients and ED to provide comfort and information; completes required documentation.
• Coordinates with Case Management for Living Wills and Healthcare POA.
• Works with care teams to assure patient comfort and care.
• Ensures leaders follow up with patients or family members as communicated.
• Assists with addressing lost patient valuables in collaboration with leaders.

Skills

Customer service

Communication skills

Listening skills

Interpersonal skills

Bilingual preferred

Education

High school diploma or equivalent

Job description

Description

Ensures that the patients and families cared for in the hospital are treated with dignity and respect and their needs and wants are addressed when feasible, providing outstanding customer service. Serves as a resource for patients lacking family/friend support, responsible for answering patients? questions and concerns raised to them or identified during rounds. Responsible for monitoring the needs of the patients in designated waiting areas and rounding within inpatient nursing floors and the emergency department to attend to patient and family experience concerns. Facilitates memorable experiences for patients and families, as well as enhances the therapeutic environment.

Responsibilities

• Available to patients and families to listen and provide assurance for outstanding customer service. Communicates and acts as a messenger to the appropriate licensed medical professional to assist with the resolution of patient concerns, needs and issues.
• Addresses patient complaints as they arise; documents in the Patient Opportunity Notice Template and follows up with Managers, Directors, Charge Nurses and other appropriate persons.
• Interfaces with the necessary departments for needs of patient: financial, security, lost articles, etc.
• Rounds on all new inpatients providing comfort measures and information when possible and completing documentation as assigned.
• Rounds in designated patient waiting areas and Emergency Department during periods of delays or high volume, providing comfort measures and information when possible.
• Communicates to Case Management for assistance with Living Wills, Power of Attorney for Healthcare, etc.
• The Patient Advocates work together as a team and with clinical associates to assure patient comfort and care.
• Ensures that appropriate Leader follows up with patient or family member as communicated by the Patient Advocate.
• Assists the Charge Nurse, Clinical and Support Service leaders, and Security with addressing issues related to lost patient’s valuables when needed.

Requirements

Education

• High school diploma or equivalent required.

Experience

• Five years experience in a medical environment.
• Excellent human relations and oral, written and listening skills required
• Knowledge of roles of each hospital department
• Excellent patient, family and community interaction skills
• Bilingual skills preferred.

Certifications, Registrations, or Licenses

• N/A

Work Schedule

MULTIPLE SHIFTS AVAILABLE

Work Type

Full Time