Patient Experience Advocate

Hackensack Meridian Health; Hackensack (NJ); In loco; GBP 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Hackensack Meridian Health is seeking an Experience Ambassador to serve as a consumer advocate and liaison between patients, visitors, physicians, and team members. This role captures feedback through proactive patient rounding and reports trends that affect the patient experience.

You will communicate hospital policies and services, support families in crisis, and assist with service recovery to address concerns before discharge.

Competenze

• High School diploma or GED or equivalent.
• 3-4 years experience in a customer-oriented position.
• Ability to work independently in a fast-paced environment while staying professional under pressure.
• Strong interpersonal, verbal communication, problem-solving and service recovery skills.
• Notary requirement and bilingual skills are a plus.

Mansioni

• Perform the functions of the Experience Coordinator and support call center duties.
• Proactively round on patients to capture feedback about their experience.
• Serve as liaison between patients/visitors, physicians and team members to improve communication.
• Address patient/visitor concerns using service recovery methods before discharge.
• Greet and assist guests, issue passes, and maintain visibility at information desks.
• Escort or arrange wheelchair assistance for patients as needed.
• Document and report trends to the Experience leader and team members.
• Assist families in crisis and coordinate with necessary resources.

Conoscenze

Verbal communication

Interpersonal skills

Problem solving

Service recovery

Customer service

Formazione

Associates or Bachelor's degree

Strumenti

Microsoft Outlook

Microsoft Office

Descrizione del lavoro

Hackensack Meridian Health is seeking an Experience Ambassador to serve as a consumer advocate and liaison between patients, visitors, physicians, and team members. This role captures feedback through proactive patient rounding and reports trends that affect the patient experience.

You will communicate hospital policies and services, support families in crisis, and assist with service recovery to address concerns before discharge.