Patient Experience Advocate

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Patient Representative to address patient, family, and visitor concerns with empathy and proactive customer service. You will provide crucial information and support to ensure positive patient relations in the Specialty Waiting areas.

Responsibilities include active rounding, coordinating with the Emergency Department team, and documenting interactions to help improve patient satisfaction and experience.

Qualifications

• High School diploma or GED.
• Bachelor's Degree preferred.
• 1 year of full-time employment in a clinical or critical care area role.
• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.

Responsibilities

• Respond to patient, family, and visitor concerns with empathetic verbal communication.
• Provide proactive customer service interventions by anticipating needs and feelings of families and visitors.
• Regular rounding in the Specialty Waiting Area and units to facilitate updates and communication.
• Document interactions with patients and families and maintain logs of complaints/issues.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Conflict resolution

Problem solving

Program planning

Education

High School diploma or GED

Bachelor's degree preferred

Job description

The Ohio State University Medical Center is seeking a Patient Representative to address patient, family, and visitor concerns with empathy and proactive customer service. You will provide crucial information and support to ensure positive patient relations in the Specialty Waiting areas.

Responsibilities include active rounding, coordinating with the Emergency Department team, and documenting interactions to help improve patient satisfaction and experience.