Patient & Family Experience Specialist

Ohio State University; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Patient Representative to provide information, visitation, and emotional support to families and visitors in public spaces. You will respond empathetically to concerns, anticipate needs, and coordinate with volunteers and other OSUMC services to promote positive patient relations.

Qualifications include a High School diploma or GED and 1 year of relevant experience, with 2-4 years preferred.

Qualifications

• High School diploma or GED required.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• Provide family support, education, mediation/issue resolution, and patient information in public spaces.
• Respond to family and visitor concerns with empathetic verbal communication.
• Proactively communicate, round, and facilitate updates to families and visitors.
• Deliver important non-clinical information and promote patient relations and satisfaction.

Skills

Customer service

Empathy

Verbal communication

Interpersonal skills

Conflict resolution

Diplomacy

Education

High School diploma or GED

Job description

The Ohio State University Medical Center is seeking a Patient Representative to provide information, visitation, and emotional support to families and visitors in public spaces. You will respond empathetically to concerns, anticipate needs, and coordinate with volunteers and other OSUMC services to promote positive patient relations.

Qualifications include a High School diploma or GED and 1 year of relevant experience, with 2-4 years preferred.