Patient Experience & Family Liaison

The Ohio State University Wexner Medical Center; Columbus (OH); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

The Ohio State University Wexner Medical Center is seeking a Patient Representative to provide information, visitation, physical comfort, and emotional support to families and visitors in public spaces.

The role emphasizes proactive customer service, clear communication, and timely issue resolution, including regular rounding and coordinating with OSUMC services to promote patient and family satisfaction in a busy lobby environment.

Competenze

• High School diploma or GED; Bachelor's degree preferred.
• 1 year of full-time employment in a clinical or critical care area.
• Evidence of customer service skills, strong interpersonal and conflict resolution abilities.

Mansioni

• Provide information, visitation, physical comfort, and emotional support to families and visitors in public spaces.
• Respond to family and visitor concerns through empathetic verbal communication and proactive service recovery.
• Regular rounding and communication updates to families; facilitate information flow between families and OSUMC services.

Descrizione del lavoro

The Ohio State University Wexner Medical Center is seeking a Patient Representative to provide information, visitation, physical comfort, and emotional support to families and visitors in public spaces.

The role emphasizes proactive customer service, clear communication, and timely issue resolution, including regular rounding and coordinating with OSUMC services to promote patient and family satisfaction in a busy lobby environment.