Patient Experience Advocate

SouthCoast Health; New Bedford (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Generous Earned Time Off

Employee Wellbeing Program

403B Retirement Plan with companymatch

Tuition assistance

Job summary

Southcoast Health seeks a Patient Service-Experience Specialist at St. Luke's Hospital in New Bedford, MA to enhance patient experience across the system. The role focuses on complaint/grievance management and service excellence, requiring strong communication with patients and families.

Qualifications include a Bachelor's in Healthcare Administration or related field; a Master's degree is preferred. Responsibilities include surveys review, monthly reporting, and collaboration with care teams.

Qualifications

• Bachelor's degree in Healthcare Administration, Behavioral Science, Management, Marketing, Communications, Hospitality or comparable experience is required.
• Masters Degree in a related field preferred.

Responsibilities

• Lead resolution of complaints and grievances of patients, family members and visitors while complying with regulatory requirements.
• Review patient survey results and manage the publishing process.
• Provide monthly accountability reports and participate in customer service initiatives.
• Support vendor relationships related to service excellence and patient experience.

Skills

Customer service

Interpersonal skills

Communication

Education

Bachelor's degree in Healthcare Administration/Related field

Master's degree in related field (preferred)

Job description

Southcoast Health seeks a Patient Service-Experience Specialist at St. Luke's Hospital in New Bedford, MA to enhance patient experience across the system. The role focuses on complaint/grievance management and service excellence, requiring strong communication with patients and families.

Qualifications include a Bachelor's in Healthcare Administration or related field; a Master's degree is preferred. Responsibilities include surveys review, monthly reporting, and collaboration with care teams.