Patient Relations Rep

St. Luke's Hospital; Chesterfield (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Day one benefits

Pension & 401K

Competitive pay

FSA/HSA options

PTO programs

Education assistance

Job summary

St. Luke’s Hospital in Missouri is seeking a Patient Liaison to serve as a neutral resource for resolving patient concerns and unmet needs across departments and sites of service.

The role emphasizes collaboration with leadership to coordinate investigations and mediations in alignment with our mission and values. The ideal candidate holds an Associates degree or higher in behavioral science or related fields, with demonstrated conflict resolution skills and healthcare experience.

Qualifications

• Education: Associates Degree or higher in Behavioral Science, Public Relations, or equivalent experience with demonstrated conflict resolution skills.
• Healthcare experience is required.

Responsibilities

• Acts as liaison between patients, families and all departments to resolve concerns.
• Coordinates investigations and mediations for timely clinical care resolution.

Education

Associates degree or higher in Behavioral Science, Public Relations or equivalent

Job description

Job Posting

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.

Position Summary

Serves as a liaison between patients, families and all departments and sites of service, providing a neutral resource for the timely resolution of customers' concerns, problems, and unmet needs. Identifies and interacts with all appropriate organizational leaders to coordinate and facilitate the investigation, mediation and effective resolution of areas of concern with a special emphasis on those related to clinical care. Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements

Education: Associates Degree or higher in Behavioral S cience, Public Relations, or equivalent experience with demonstrated conflict resolution skills. Healthcare experience is required.

Benefits for a Better You

• Day one benefits package
• Pension Plan & 401K
• Competitive compensation
• FSA & HSA options
• PTO programs available
• Education Assistance

Why You Belong Here

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.