PATIENT RELATIONS SPECIALIST

Cooper Norcross Health; Camden (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is recruiting for a role responsible for the oversight of patient valuables and personal belongings, ensuring timely responses to inquiries and secure, organized storage.

The position emphasizes concise documentation, timely return of items at discharge, and close collaboration with Nursing Leadership to uphold internal policies and drive continuous improvement opportunities.

Qualifications

• Excellent oral and written communication skills.
• Experience in complaint resolution and healthcare setting.

Responsibilities

• Oversee patient valuables and personal belongings.
• Document all items delivered for safekeeping.
• Ensure timely return of items at discharge and coordinate with Nursing Leadership.

Skills

Excellent communication

Complaint resolution

Healthcare experience

Education

High School Diploma or Equivalent

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Responsible for the oversight of Patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible. Responsiblities include consise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Managerment also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility. Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policices and that best practices are employed to identify performance improvement opportunities.

Experience Required

• Excellent oral and written communication skills.
• Expertise in complaint resolution, customer service and healthcare experience.

Education Requirements

• High School Diploma or Equivalent required