Patient Experience & Administrative Specialist

ALCONA HEALTH CENTER; Ossineke Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Alcona Health Center in Ossineke, MI is seeking a friendly Clerical/Receptionist to welcome patients, schedule appointments, and manage front-desk operations across multiple sites. You will support providers with patient flow and maintain health records in our EHR system.

Join a nonprofit FQHC committed to compassionate care, accuracy in billing, and efficient clinic operations under CLIA/NCQA standards, with teamwork across medical, behavioral health, dental and pharmacy services.

Responsibilities

• Welcomes and assists patients, their families and visitors entering the health center.
• Answers questions, and provides information creating an atmosphere that is caring, yet efficient. Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites.
• Maintains health records according to established health center procedures.
• Assists providers in the administration of patient care in assigned clinical areas.
• Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards and company policies and procedures.

Job description

Alcona Health Center in Ossineke, MI is seeking a friendly Clerical/Receptionist to welcome patients, schedule appointments, and manage front-desk operations across multiple sites. You will support providers with patient flow and maintain health records in our EHR system.

Join a nonprofit FQHC committed to compassionate care, accuracy in billing, and efficient clinic operations under CLIA/NCQA standards, with teamwork across medical, behavioral health, dental and pharmacy services.