Patient Experience Admin Specialist

Aquent; Palo Alto (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Retirement match

Free training

Job summary

Aquent is partnering with a leading healthcare organization in Palo Alto, CA, seeking an organized administrative professional for outpatient clinic front desk duties. You will be the welcoming face and voice for patients, managing their journey from initial contact through scheduling and follow-up.

Responsibilities include patient check-in/out, scheduling, payments, and coordinating with providers. Must have high school diploma, medical terminology knowledge, and strong computer skills.

Qualifications

• High School Diploma or GED required.
• Proficiency in medical terminology.
• Experience with computer systems and software.
• Excellent verbal and written communication skills.
• Proven customer service and multitasking abilities.
• Familiarity with Windows-based software and PCs.
• Ability to adapt communication to diverse audiences.
• Calm and composed under pressure.

Responsibilities

• Serve as the primary contact for patients at front desk, check-in and check-out.
• Greet patients and assist with appointments, payments, and schedules.
• Manage multi-line phone systems and route calls to clinical staff.
• Verify patient information and authorizations prior to appointments.
• Coordinate with providers on scheduling and urgent patient needs.
• Provide patient support using reference documents and tools.
• Handle databases and internal forms; perform data entry and filing.
• Utilize EMR and telephone systems for daily duties.
• Meet or exceed service standards of the organization.

Skills

Customer service

Communication

Organization

Problem solving

Scheduling

EMR systems

Education

High School Diploma/GED

Tools

EMR systems

Microsoft Office

Job description

Aquent is partnering with a leading healthcare organization in Palo Alto, CA, seeking an organized administrative professional for outpatient clinic front desk duties. You will be the welcoming face and voice for patients, managing their journey from initial contact through scheduling and follow-up.

Responsibilities include patient check-in/out, scheduling, payments, and coordinating with providers. Must have high school diploma, medical terminology knowledge, and strong computer skills.