Patient Enrollment Specialist - Pulmonary Rehab

Aviary Health; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Fully remote work structure

Hourly compensation $20-22

Performance-based bonus

1099 contractor arrangement

Job summary

Aviary Health is seeking a remote, US-based contractor to educate prospective patients on our pulmonary rehabilitation program and guide them through enrollment. You will handle outbound calls, respond to inquiries, assess eligibility, and coordinate scheduling with the care team.

The role emphasizes strong communication, customer service, and the ability to meet weekly productivity targets in a startup environment. Healthcare interest is valued, with 1099 contractor status and remote work.

Qualifications

• Experience in a fast-paced startup environment.
• Quota-driven sales experience.
• Experience engaging customers or patients in a sales capacity.
• Experience with outbound calling.
• Healthcare experience preferred but not required.

Responsibilities

• Educate prospective patients about the pulmonary rehabilitation program and enroll them.
• Initiate outbound calls to prospective patients and respond to inquiries.
• Assess eligibility using provided documentation and address concerns.
• Guide patients through the program app and website and resolve technical issues.
• Schedule enrolled patients for sessions with the care team.
• Maintain accurate call notes and insurance/provider updates in internal systems.
• Complete timely follow-ups and provide high-quality customer service.
• Meet weekly productivity targets.
• Send educational materials via email and other channels.
• Communicate insurance information with relevant parties.

Skills

Outbound calling

Sales/customer engagement

Communication/interpersonal skills

Tech-savvy

Job description

Description:

• Educate prospective patients and family members about the pulmonary rehabilitation program, answer questions, address objections, and enroll patients.


• Initiate outbound calls to prospective patients and respond promptly to inbound inquiries.


• Assess patient eligibility using provided documentation and address patient concerns.


• Guide patients through the program app and website and resolve technical issues.


• Schedule enrolled patients for sessions with the care team.


• Maintain accurate call notes, insurance, provider, and clinical updates in internal systems.


• Complete timely follow-ups with interested patients and provide high-quality customer service.


• Meet weekly productivity targets.


• Send educational materials through email and other communication channels.


• Communicate insurance and related information with relevant parties.

Requirements:

• Ability to thrive in a fast-paced startup environment.


• Experience working in a quota-driven environment.


• Experience engaging customers or patients in a sales capacity.


• Experience with outbound calling.


• Strong judgment and interpersonal awareness when navigating different situations.


• Experience using technology in a professional setting.


• Interest in improving healthcare delivery and clinical outcomes through technology.


• Prior healthcare experience is preferred but not required.


• Availability to work Monday through Friday, 10:00 a.m.-6:00 p.m. ET or 11:00 a.m.-7:00 p.m. ET.


• Must be located in the United States and able to work as a 1099 contractor.

Benefits:

• Fully remote work structure.


• Hourly compensation of $20-22.


• Performance-based bonus opportunity.


• 1099 contractor arrangement.