Patient Enrollment Specialist - Pulmonary Rehab

Aviary Health; Dallas (TX); Remoto; USD 28.000 - 30.000; Tempo integral

Resumo da vaga

Aviary Health is seeking a Patient Enrollment Specialist for its Pulmonary Rehab program. The role focuses on enrolling potential patients over the phone, delivering program information, answering questions, and signing them up for sessions with the care team.

The position involves outreach, technical support for program apps, and coordinating with families while ensuring high-quality customer service and ongoing patient satisfaction. This is a remote contractor opportunity.

Qualificações

• Must thrive in a fast-paced startup environment.
• Experience in a quota-driven sales role.
• Healthcare knowledge or interest is a plus.
• Strong communication with patients/customers in a sales context.
• Experience with outbound calling.
• Tech-savvy in professional settings.

Responsabilidades

• Educate potential patients and family members about the program and enroll patients.
• Assist patients in navigating the program app/website and resolve technical issues.
• Initiate outbound calls and respond to inbound inquiries promptly.
• Assess patient eligibility using provided documentation and address questions.
• Record accurate information and call notes in our system (insurance, provider, clinical updates).
• Aim to achieve weekly productivity targets.
• Provide timely follow-up to interested patients and deliver excellent customer service.
• Stay informed on cardiac rehabilitation developments and participate in training sessions.
• Send educational material to interested patients via email and other channels.
• Communicate insurance or other information with relevant parties as needed.

Conhecimentos

Start-up environment experience

Quota-driven sales

Healthcare interest/experience

Customer/patient engagement

Outbound calling

High EQ / IQ

Technology literacy

Descrição da vaga

Job Title

Patient Enrollment Specialist - Pulmonary Rehab

Classification

1099 Contractor

Hours/Schedule

Mon-Fri; 10am-6pm ET OR 11am-7pm ET

Work Structure

Fully Remote

Team

Clinical Operations

Reporting to

Head of Clinical Operations

Location

United States

Compensation

$20-$22 per hour + performance based bonus available

Job Summary

As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our Pulmonary Rehab program and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team.

Responsibilities

• Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program
• Assist patient in navigating the program app and/or website and address any technical issues
• Initiate outbound calls to potential patients and respond to inbound calls promptly.
• Assess patient eligibility with provided documentation and address patient inquiries and concerns.
• Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health
• Achieve weekly targets as a productivity measure
• Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust.
• Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program
• Send educational material to interested patients through email and other communication channels
• Communicate insurance or other information as needed with relevant parties

Qualifications

• Ability to thrive in a fast-paced start-up environment
• Experience working in a quota driven environment
• Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality. Prior healthcare experience is nice to have but not required.
• Experience engaging with customers / patients in a sales capacity
• Experience with outbound calling and high EQ / IQ when navigating different types of situations
• Experience leveraging technology in a professional setting
• Note: This is a 1099 contractor position