Patient Enrollment Specialist (Hybrid-Remote)

Strive Health; Denver (CO); Hybride; USD 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Hybrid-Remote Flexibility

Comprehensive Benefits

Financial & Retirement Support

Time Off & Leave

Wellness & Growth

Résumé du poste

Strive Health in Denver is seeking an Enrollment Associate who educates patients about eligible healthcare services and schedules provider visits. You’ll collect sensitive information to support care teams and help enroll patients in Strive’s programs.

This high-volume remote contact center role relies on empathy, data-driven metrics, and strong CRM usage to track interactions, address questions, and guide patients through enrollment, while reporting to the Lead, Enrollment.

Qualifications

• 2+ years’ of combined education, experience, or certification related to patient enrollment.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be onsite to meet business needs.

Responsabilités

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understands patient requirements, leading with empathy for individual healthcare needs.
• Asks the right questions to gain trust and a thorough understanding of individual patient needs.
• Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient.
• Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.

Connaissances

Empathy

Communication

Outils

CRM systems

Description du poste

Strive Health in Denver is seeking an Enrollment Associate who educates patients about eligible healthcare services and schedules provider visits. You’ll collect sensitive information to support care teams and help enroll patients in Strive’s programs.

This high-volume remote contact center role relies on empathy, data-driven metrics, and strong CRM usage to track interactions, address questions, and guide patients through enrollment, while reporting to the Lead, Enrollment.