Patient Engagement Specialist - Clinical Trials

SiteRx; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Job summary

SiteRx is seeking a Patient Liaison in Orlando, Florida. This on-site role involves coordinating patient engagement and care communications related to clinical trials.

The successful candidate will handle numerous calls daily, ensuring accurate information collection, while providing exceptional patient service. Required qualifications include a Bachelor’s degree and at least 2 years of call center management experience.

Competitive benefits like health, vision, and dental insurance are provided.

Qualifications

• Minimum 2+ years of experience in a call center environment.
• Ability to maintain confidentiality with HIPAA guidelines.
• Excellent interpersonal skills and a sense of professionalism.

Responsibilities

• Manage all patient engagement and care coordination activities.
• Conduct 50+ outbound and inbound calls daily for education and engagement.
• Document patient information accurately during calls.

Skills

Call Center/Contact Center management experience

Customer service excellence

Organizational skills

Bilingual (Spanish/English)

Verbal communication skills

Education

Bachelor’s degree or Associate’s degree or equivalent

Job description

SiteRx is seeking a Patient Liaison in Orlando, Florida. This on-site role involves coordinating patient engagement and care communications related to clinical trials.

The successful candidate will handle numerous calls daily, ensuring accurate information collection, while providing exceptional patient service. Required qualifications include a Bachelor’s degree and at least 2 years of call center management experience.

Competitive benefits like health, vision, and dental insurance are provided.