Patient Engagement Specialist

Langley Health Services; Sumterville (FL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Free medical co-pays

Paid time off

Eight paid holidays

Life insurance

Short term disability

Job summary

Langley Health Services is seeking a full-time Patient Engagement Specialist to join a strong team in Florida. The role focuses on scheduling patients, maintaining HIPAA standards, and coordinating with care teams to ensure smooth clinic operations.

The ideal candidate has healthcare scheduling experience, excellent communication skills, and strong attention to detail. Proficiency with EHR systems and MS Office is advantageous. A supportive, employee-focused work environment is offered.

Qualifications

• High school diploma or equivalent is required.
• Previous healthcare experience in scheduling, office admin, or customer service is preferred.
• Strong knowledge of medical terminology and appointment scheduling systems (EHR experience a plus).
• Excellent verbal and written communication skills with professional interaction with patients and providers.
• High attention to detail and strong organizational skills.
• Ability to handle sensitive patient information with confidentiality.
• Demonstrated ability to work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office Suite or similar software.

Responsibilities

• Uphold standards of Project Health, Inc.
• Maintain HIPAA with confidentiality at all times.
• Appointment Scheduling
• Manage patient appointment scheduling, ensuring appointments are made accurately and timely.
• Confirm appointments and contact patients with reminders for appointment, minimizing no-show rates.
• Reschedule appointments and handle cancellations while maintaining efficient clinic operations.
• Coordinate with leadership and other healthcare staff to ensure proper scheduling.
• Data Management
• Accurately input and update patient information in the electronic health record (EHR) system.
• Maintain and track appointment records to ensure all patient encounters are documented.
• Other job duties as appropriate and assigned by supervisor.

Skills

Appointment scheduling

Communication skills

Attention to detail

Organizational skills

Confidentiality

HIPAA knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

We are looking for a full-time Patient Engagement Specialist who is a robust team player. We hire to retire. Join our awesome team of professionals today!

Perks

• health insurance (medical, dental, vision)
• FREE medical co-pays
• paid time off
• eight paid holidays
• company paid life insurance and short term disability

Primary Responsibilities Include But Are Not Limited To

• Uphold standards of Project Health, Inc.
• Maintain HIPAA with confidential approach to patient information at all times.
• Appointment Scheduling:
• Manage patient appointment scheduling, ensuring appointments are made accurately and timely.
• Confirm appointments and contact patients with reminders for appointment, minimizing no-show rates.
• Reschedule appointments and handle cancellations while maintaining efficient clinic operations.
• Coordinate with provide leadership and other healthcare staff to ensure proper scheduling
• Data Management:
• Accurately input and update patient information in the electronic health record (EHR) system.
• Maintain and track appointment records to ensure all patient encounters are documented.
• Other job duties as appropriate and assigned by supervisor.

Qualifications

• High school diploma or equivalent
• Previous experience in a healthcare setting, particularly in patient scheduling, office administration, or customer service.
• Strong knowledge of medical terminology and appointment scheduling systems (EHR experience a plus)
• Excellent verbal and written communication skills with the ability to interact professionally with patients and healthcare providers
• High attention to detail and strong organizational skills
• Ability to handle sensitive patient information with confidentiality and professionalism
• Demonstrated ability to work well under pressure in a fast-paced environment
• Proficiency in Microsoft Office Suite or similar software

We are an equal Opportunity and drug-free employer.