Patient Access Specialist

Talentify; Addison (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid time off (PTO)

401(k) retirement plan

Employee referral program

Fertility benefits

Job summary

Talentify is seeking a Patient Access Specialist to handle inbound/outbound calls and emails, guiding new and existing patients through registration and scheduling while maintaining confidentiality. The role emphasizes compliance with HIPAA, strong organization, and proficient use of EMR platforms.

Initial work is on-site in Texas with potential transition to hybrid with some remote work after a probation period. Strong customer-service focus and bilingual Spanish skills are highly valued.

Qualifications

• High School Diploma or GED, required.
• 1-2 years patient contact/scheduling experience.
• Demonstrated knowledge of HIPAA compliance and requirements.
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.
• Superior organizational and time management skills.

Responsibilities

• Answer inbound and outbound telephone inquiries from prospective and existing patients.
• Deliver superior patient service on all calls, emails, and chat sessions.
• Instruct patients to complete required registration forms (internet, email, fax or mail).
• Log patient calls daily and route registration forms to the appropriate contact.
• Maintain monthly log for new patient referrals and mail new patient packets as requested.
• Assist supervisor as needed and maintain patient confidentiality.

Skills

Bilingual (Spanish)

Patient scheduling

HIPAA compliance

Microsoft Office

EMR platforms

Education

High School Diploma or GED

Tools

EMR systems

Job description

Our Patient Access Specialist will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.

Essential Responsibilities:

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
• Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
• Logs patient calls daily.
• Routes registration forms to appropriate contact at each location and/or business office representative.
• Maintains monthly log for new patient referral spreadsheet.
• Mails new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Maintains patient confidentiality.
• Other duties as assigned.

Education and/or Experience:

• High School Diploma or GED, required
• Bilingual (Spanish) strongly preferred
• 1-2 years patient contact/scheduling experience
• Demonstrated knowledge of HIPAA compliance and requirements
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
• Superior organizational and time management skills

Work Schedule:

This position begins as a fully on-site role. Team members who demonstrate strong performance and reliability during their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis.

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee-only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program — your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.