Engagement Specialist

AdventHealth; Mansfield (TX); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits from Day One (Medical, Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Mansfield, TX is seeking a patient access coordinator to greet and assist patients, schedule appointments, and verify demographics. The role emphasizes exceptional service, accurate data entry, and smooth operations in a fast-paced healthcare environment.

Responsibilities include guiding patients through scheduling, handling payments, and maintaining professional lobby standards. A blend of empathy, organization, and bilingual skills is preferred, with opportunities for growth

Qualifications

• High level emotional and situational intelligence required.
• Excellent service recovery and customer-focused approach.
• Strong interpersonal, oral, and written communication skills.
• Ability to work across multiple computer systems and adapt to updates.
• Strong organizational skills with ability to manage multiple tasks and deadlines.
• Ability to build positive working relationships with team members and stakeholders.
• Bilingual abilities are preferred.

Responsibilities

• Serve as a brand ambassador and align with mission, vision, values, and service standards.
• Guide customers through their experience, providing service information and scheduling support.
• Assist customers in scheduling appointments and explain scheduling policies.
• Verify patient demographics and account information prior to visits.
• Support in delivering experiences and address service gaps with urgency.
• Interact with customers and team members using the prescribed communication model.
• Communicate clearly and professionally for diverse customers; interpret relevant data.
• Maintain knowledge of scheduling systems, authorizations/pre-certifications, and benefit memos.
• Support patient accounts to ensure expeditious billing and connect patients to billing services.
• Assist in upfront collections through the payment portal or app.
• Ensure lobby environments are clean and professional.
• Receive, relay, and document messages accurately according to standards.
• Perform other duties as assigned.

Skills

Emotional intelligence

Service excellence

Interpersonal communication

Tech savvy

Organization

Relationship building

Bilingual (preferred)

Education

Associate

Bachelor's (preferred)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2302 Lonestar Rd

City:

Mansfield

State:

Texas

Postal Code:

76063

Work Schedule:

Monday-Friday, shifts scheduled between 7:00 AM and 7:00 PM

Additional Requirements:

No evenings, weekends, on-call, or travel required.

• Serves as a brand ambassador, enlivening the institution's and department's mission, vision, values, and service standards.
• Guides consumers through their experience, providing information about services, hours of operation, and highlighting features, events, and engagement tools.
• Assists consumers in scheduling appointments and maintains knowledge of scheduling policies and procedures.
• Confirms patient demographics and account information is accurate and completed prior to visit.
• Provides support in the execution of experiences and meets or exceeds consumer needs, demonstrating a sense of urgency to recover any service gaps.
• Interacts with all consumers and team members using the prescribed communication model.
• Speaks and writes using clear and professional language, demonstrating age-specific communication skills for consumers with the ability to assess and interpret relevant data.
• Maintains working knowledge of scheduling systems, authorizations/pre-certifications, and benefit memos to meet and exceed consumer expectations.
• Preserves understanding of patient accounts to ensure expeditious billing and protect the financial standing of the institution, facilitating patient connections to billing services.
• Meets or exceeds upfront collections by facilitating the consumer payment process through the payment portal or application.
• Ensures lobby environments are clean and professional.
• Receives, records, and relays messages accurately, completely, and legibly, responding within established standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• High level of emotional and situational intelligence [Required]
• High level of skill in service excellence and service recovery [Required]
• Skilled in interpersonal, oral, and written communication [Required]
• Ability to work in multiple computer systems as well as adapt to technology updates [Required]
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines [Required]
• Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers [Required]
• Hospital, Medical Practice or Physician office experience [Preferred]
• Knowledge of medical terminology [Preferred]
• Previous team lead/supervisory experience [Preferred]
• Bilingual [Preferred]

Education:

• Associate [Required]
• Bachelor's [Preferred]

Work Experience:

• 1+ year of healthcare/hospitality experience [Required]
• 2+ years of healthcare/hospitality experience [Preferred]
• Hospital, Medical Practice or Physician office experience [Preferred]
• Previous team lead/supervisory experience [Preferred]

Additional Information:

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Associate's degree AND 1+ year of healthcare/hospitality experience [Required] OR
• High School Grad or Equiv AND 3+ years of healthcare/hospitality experience[Required]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.53 - $26.45

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.