Patient Eligibility & Financial Support Advocate

Savista, LLC; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

HSA and FSA accounts

9 paid holidays

17 days PTO for full-time colleagues

Job summary

Savista, LLC is seeking an Eligibility Specialist I to support patients at our Sherman Oaks and Encino locations. You will meet with patients in person to assess eligibility for Medicaid, Medicare, disability, and hospital charity programs, guiding them through complex applications with empathy.

The role requires English and Spanish proficiency, a high school diploma, and at least 1 year in a customer-facing setting.

Qualifications

• High school diploma or GED required.
• Proficiency in English and Spanish.
• 1+ years of experience in a customer-facing role (healthcare, financial counseling, social services, or similar).
• Basic knowledge of Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with ability to handle multiple priorities and maintain accuracy.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Genuine care for patients’ needs and concerns.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required.

Responsibilities

• Meet with patients in-person, including bedside, to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

Skills

Bilingual English/Spanish

Customer-facing experience

Organizational skills

Clear empathetic communication

Adaptability to fast-paced environment

Reliability and transportation

Education

High school diploma or GED

Job description

Savista, LLC is seeking an Eligibility Specialist I to support patients at our Sherman Oaks and Encino locations. You will meet with patients in person to assess eligibility for Medicaid, Medicare, disability, and hospital charity programs, guiding them through complex applications with empathy.

The role requires English and Spanish proficiency, a high school diploma, and at least 1 year in a customer-facing setting.