Patient Educator

Serenity Healthcare; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent medical, dental, and vision benefits

401(k) retirement plan

10 PTO days (15 after a year)

10 paid holidays

3-day workweek

Job summary

A mental health care provider in Austin is seeking a Patient Educator to support individuals undergoing TMS therapy. In this role, you will help patients understand their treatment options while providing emotional support. Ideal candidates will have strong people skills and 2+ years in customer-facing roles. This position offers a rewarding work experience with a 3-day workweek, competitive pay, and excellent benefits including substantial medical coverage.

Qualifications

• 2+ years in a customer-facing role in support, hospitality, or sales.
• Comfortable listening without judgment and building trust naturally.
• Ability to handle details with care.

Responsibilities

• Teach patients about TMS therapy.
• Listen and document mental health symptoms.
• Support patients emotionally throughout treatment.
• Collaborate with clinicians to ensure patients feel supported.

Skills

Strong people skills

Good communication

Multitasking in a fast-paced environment

Organizational skills

Organizational skills

Education

High school diploma or equivalent

Certifications in customer service, healthcare, or mental health

Job description

Tired of burnout from high-volume customer service — but still love helping people? At Serenity Healthcare, we'll help you channel your service experience into a more meaningful role where you make a real difference every day.

As a Patient Educator, you'll guide individuals through life-changing treatments like TMS (Transcranial Magnetic Stimulation). If you're an empathetic communicator who thrives on making people feel heard, understood, and cared for — you're exactly who we're looking for. No healthcare background? No problem. We'll train you — you bring the heart.

Why This is Perfect for You

• You've spent years in customer service, hospitality, or retail
• You're ready to get out of the grind and into a career that matters
• You want to use your people skills to do more than just solve complaints — you want to change lives

What You'll Be Doing

• Teach patients about TMS therapy and their mental health care options
• Listen with empathy and document mental health symptoms and medication history
• Support patients emotionally while guiding them through their treatment plan
• Collaborate with clinicians to ensure patients feel supported, not shuffled

You're a Strong Fit If You Have:

• 2+ years in a customer-facing role (think support, hospitality, sales, etc.)
• Strong people skills — you build trust naturally and listen without judgment
• Comfort with multitasking in a fast-paced, high-emotion environment
• Clear and professional verbal and written communication
• A knack for organization and handling details with care

Education Requirements

• High school diploma or equivalent required
• Additional certifications in customer service, healthcare, or mental health a bonus

What You'll Get

• Work that's emotionally rewarding and deeply impactful
• A 3-day workweek (three 13-hour shifts — four days off!)
• Real growth opportunities as Serenity expands
• Competitive pay
• Excellent benefits: We cover 90% of your medical, dental, and vision premiums
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays

Who We Are

Serenity Healthcare delivers cutting-edge mental health care using FDA-cleared TMS technology — helping patients find relief when nothing else has worked. Backed by science, driven by compassion, and powered by incredible people like you.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.