Patient Support Specialist

Serenity Healthcare; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days plus 10 paid holidays

Promotion opportunities

Mission-driven culture

Job summary

A national mental health provider is hiring Patient Support Specialists in Houston, Texas. This role is perfect for individuals with backgrounds in customer service or caregiving. You will provide direct support to patients during their Transcranial Magnetic Stimulation treatment. Key responsibilities include operating treatment equipment and fostering a supportive environment. Benefits include 90% employer-paid healthcare, 401(k), paid time off, and opportunities for advancement in a mission-driven culture.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear, professional verbal and written communication skills.
• Dependable, punctual, and open to coaching and feedback.
• Dependable, punctual, and open to coaching and feedback.
• Authorized to work in the U.S.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support to patients during treatment sessions.
• Operate and monitor TMS equipment, with training provided.
• Encourage patients using positive tools such as journaling and mindfulness.
• Accurately document sessions and communicate updates with clinical staff.
• Help create a welcoming, supportive, and respectful clinic environment.

Skills

Empathy

Reliability

Strong people skills

Communication skills

Emotional intelligence

Job description

Employment Type: Full-Time

Experience Level: Entry-Mid Level

Healthcare Experience: Not Required (Paid Training Provided)

Make a real difference in people's lives — bring your compassion, and we'll provide the clinical training.

Serenity Healthcare is hiring Patient Support Specialists to work directly with patients receiving innovative mental health treatment. This role is ideal for individuals from customer service, hospitality, education, or caregiving backgrounds who thrive on helping others feel supported, safe, and understood.

💡 No medical experience required. We provide paid training and national certification.

About The Role

As a Patient Support Specialist, you'll support patients throughout their Transcranial Magnetic Stimulation (TMS) treatment — a non‑invasive, FDA‑approved therapy for depression and other mental health conditions. You'll be a consistent, calming presence and play a key role in each patient's care experience.

What You'll Be Doing

• Provide one‑on‑one support to patients during treatment sessions
• Operate and monitor TMS equipment (training provided)
• Encourage patients using positive tools such as journaling, goal‑setting, and mindfulness
• Accurately document sessions and communicate updates with clinical staff
• Help create a welcoming, supportive, and respectful clinic environment

Who We're Looking For

We value empathy, reliability, and strong people skills over prior healthcare experience. This role is a great fit if you come from:

• Customer service, hospitality, retail, education, or caregiving roles
• A people‑facing environment where trust and emotional awareness matter

Requirements (Must‑Haves)

• 2+ years of full‑time professional experience (any industry)
• Clear, professional verbal and written communication skills
• High emotional intelligence, patience, and compassion
• Dependable, punctual, and open to coaching and feedback
• Authorized to work in the U.S.
• Ability to pass a background check and drug screening

Why Join Serenity Healthcare?

At Serenity, your work directly helps people take back their lives. We invest in our team and provide real opportunities to grow.

Benefits Include:

• 90% employer‑paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays
• Advancement and promotion opportunities as we expand
• Supportive, mission‑driven culture where your work matters

About Serenity Healthcare

Serenity Healthcare is a national mental health provider delivering personalized, evidence‑based care for patients who haven't found success with traditional treatments. Using FDA‑cleared TMS technology and a whole‑person approach, we help individuals heal from depression, anxiety, PTSD, and more.

Serenity Healthcare is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.